| Our Services... |
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Applications Development & Support. |
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Technical & Back Office Support Service.
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IT Helpdesk and Co-Ordination. |
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Data Management & Transaction Processing
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Excellent Technical Capabilities (Environment & Resource).
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Cross domain expertise & Multiple Service Channels. |
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Cost saving and Flexible Service Agreements.
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| Technical Support Highlights : |
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Dedicated support resources across the projects. |
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24 hours a day x 7 days a week and 365 days a year support. We provide support on national holidays as well.
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3 Levels of Support: Basis the complexity and the technicality of the process, level of support is determined . |
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Quality processes for migration and maintenance processes.
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Mature systems are developed to ensure service levels are monitored and are tracked all the times.
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| Sharepoint Technical Support : |
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“Microsoft SharePoint provides a vast number of capabilities that empower business users. For example, SharePoint enables users to collaborate on documents with each other, tag and rate content, self-publish, track group projects, and even develop their own productivity solutions. In short, Microsoft SharePoint makes it easier for people to work together.
We at BridgeOceans have a team of technically Skilled and dedicated Sharepoint Admins who have expertise in; |
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Planning, designing and Deploying Sharepoint farms. |
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Complete administration of Sharepoint farm
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Level 2 and Level 3 support for Sharepoint. |
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Assisting end users with issues related to Sharepoint sites, permissions, customizations, etc…
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Disaster Management via Avepoint (DocAve) tool – Backup and restore of Sharepoint Sites and Central Admin
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Migration for Sharepoint sites from MOSS 2007 to MOSS 2010 |
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Copying / Moving Sharepoint sites and contents from one location to another, between 2 or more farms |
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Deploying custom web parts, site templates, features, etc…” | |
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| Applications & Product Support : |
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We are involved in development of applications & products. We understand the business impact of providing Support requirement for the same. We have grown in managing support processes providing application and product support with realized benefits of having knowledge and domain expertise.
For remote management of applications & products support we have strong & robust model. We believe in quality monitoring metrics & effective optimization model which has resulted in satisfied clients.
It also helps in evaluating the opportunity leveraging best practices from previous transitions and optimizing solution. |
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| Technical & Back Office Support Service : |
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Main aspect of providing technical support is to build central portal where customer queries are resolved promptly. We provide both technical and non-technical support. Technical helpdesk focuses on providing technical assistance to users which includes: understanding the problems, troubleshooting queries, providing permanent fixes to the issues.
Customer helpdesk focuses on non-technical customer centric operations.
For user/customer assistance, it is very important for the support executives to have customer relationship management skills in addition to the Technical expertise. Customer Helpdesk characteristics are inculcated in all the support group resources.
The support team has a quality trained resources ready to serve on any project at a short notice.
This keeps our processes well covered in terms of resource availability in the event of attritions, new engagements or process ramp-ups. |
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| IT Helpdesk and Co-Ordination : |
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Infrastructure management is a key to our software services portfolio and strength to provide quality solutions to our clients.
At BridgeOceans, we have dedicated management support teams working 24X7 for our clients. Our infrastructure management team plays a very important role for maintaining our client’s network infrastructure.
BridgeOceans efficiently and pro-actively manages critical systems and servers to ensure critical business systems and applications are always up and running.
The main goal for these services is to provide optimization along with an NOC that can remotely provide managed services anywhere on the globe. |
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| Data warehousing & Transaction Processing : |
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Data Management continues to be one of the most critical issues facing any business, regardless of its size. The technology and business considerations related to data management have been increasing considerably.
With our model we assure our clients with reasonable cost savings,reduced business and operational risks, increased focus on higher value business areas & improved operational efficiency.
We undertake back office process that can be performed either from offshore or from onsite. |
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| Technical Support Level : |
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| Tier-1 Customer Support |
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| This includes customer support for providing information to the users and end customers. This level does not require any specialization, technical and domain knowledge to provide support. |
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| Tier-2 Customer Support |
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| At Tier 2, resources are require basic domain knowledge. The domain knowledge can be such as having computer hardware knowledge for providing technical support to computer users or having internet knowledge for providing assistance to users trying to shop online. The domain knowledge will vary (depend) with the process. |
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| Tier-3 Customer Support |
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| Tier 3 support includes highly technical processes but does not require code change. This includes, Infrastructure Management and such tasks that require manual intervention, such as editing configuration files, modifying site components, Remote server administration and monitoring. |
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| Tier-4 Customer Support |
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| The high-end technical support is driven by software engineers, which includes real-time problem solving and maintenance of projects. This also includes the enhancements that are based on customer needs. Application errors and bugs that require code change. |
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